Application Support Senior Specialist "Outsource"

Outsource job at a big International Enterprise in New Cairo in banking cards services industry  Yearly Contract - social medical insurance + allowances +KPI's Bonus Analyse Customers’ functional and technical requirements for clarity.   Assist with the Application design and analysis as well as provide input to the Database design.   Develop and customize PL/SQL reports/files based on banks requests and other departments. 30%   Optimize and enhance the reports performance (by decreasing the time needed to perform the operation with valid data without affecting other users)   Unit testing for developed reports.   Follow-up on bank complaints sent through JIRA and/or emails. 15%   Review Live/Test Set-up Projects/services on supported systems. 15%   Set-up new Client Banks/services on supported systems based on the filled questionnaire as well as identify the banks privileges. 10%   Participate in the testing and implementation of vendor upgrades. 10%   Participate in testing of new products, services and features to ensure its validity before launch. 10%   Document new processes and procedures for new products and services. 10%   Perform other related duties as requested by the company.